Privacy Policy

This policy was last updated on 11th September 2023.
INTRODUCTION
Welcome to the rykermusic.com privacy policy.
We respect your privacy and are committed to protecting your personal data and we do not sell your data in any form. This privacy policy will
inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about
your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE
1.1 Purpose of this privacy policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including
any data you may provide through this website when you sign up to our Fan Club, take part in one of our competitions, use our online shop, or
sign up to one of our mailing lists.
1.2 Controller
This policy applies when Ryker Music is the controller of, and responsible for, your personal data (referred to as <rykermusic.com= "we", "us"
or "our"). If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us:
Email: legal@rykermusic.com.
Please note, some aspects of our services, such as our online store and registration for our Fan Club, are managed by a third party,
bandzoogle.com, via the site rykermusic.com. In these instances, bandzoogle.com will be the controller of your personal data. For more
information, see <How your personal data is collected and our partners= below and bandzoogle.com privacy policy and terms and conditions:
Bandzoogle.com privacy policy: https://www.bandzoogle.com/terms/privacy-policy
Bandzoogle.com terms and conditions: https://www.bandzoogle.com/terms/terms-of-use
1.3 Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please
keep us informed if your personal data changes during your relationship with us.
1.4 Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. THE TYPES OF DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identi􀃭ed. It does not
include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer di􀃬erent kinds of personal data about you which we have grouped together as follows:
Identity Data includes 􀃭rst name, last name, username or similar identi􀃭er.
Contact Data email address.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plugin
types and versions, operating system and platform, and other technology on the devices you use to access this website.
Pro􀃭le Data where you use the Fan Club Forum includes your username and email address
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Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Whilst this may be derived from
your personal data, it is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we
may aggregate your Usage Data to calculate the percentage of users accessing a speci􀃭c website feature.
2.1 Special Categories of Personal Data
In very limited circumstances, we may collect Special Categories of Personal Data about you. This will only be in situations where you have
intentionally sent in this information to us, for example by sharing with us personal photographs as part of our Fan Club or Live Music Tours
(which may reveal Special Category Personal Data, such as ethnicity). We will only process this information on the basis that:
you have provided explicit consent; and/or
you have explicitly made this information public by sharing it with our Fan Club or Live Music Tours.
We do not intentionally collect any other Special Categories of Personal Data about you. Nor do we collect any information about criminal
convictions and o􀃬ences.
Please note. We do not target our website, in particular the Fan Club or Live Music Tours at children (i.e. individuals aged under 18). Any
photographs that are sent in by fans that we (in absolute our discretion) believe include children, will be permanently deleted and will not be
shared as part of our fan engagement initiatives. This is to protect the rights of freedoms of those children.
Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health, and genetic and biometric data.
2.2 If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when
requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods
or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3 HOW YOUR PERSONAL DATA IS COLLECTED AND OUR PARTNERS: We use di􀃬erent methods to collect data from and about you,
depending on how you interact with us and our website.
3.1 Using our website
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect
this personal data by using cookies and similar technologies. Please see our Cookie Policy www.rykermusic.com/cookies for further details.
We may use a third-party search service 8AddSearch9 to provide search services on our website. No personally identi􀃭able data is collected –
just the topics that people are searching for.
3.2 Contacting us and/or registering for our marketing communications
You may give us your Identity and Contact information by 􀃭lling in forms or by corresponding with us by post, phone, email or otherwise. This
includes personal data you provide when you sign up to our mailing lists and when you share your letters or photographs with us (including
photographs sent in as part of our Live Music Tours). For more information on the personal data contained in photographs you send in to us,
see <special categories of personal data= above.
Our mailing list is hosted by MailChimp. We will only send you marketing communications with your consent, or if you have purchased
products from us. You have the right to withdraw consent to marketing communications at any time. If you would like to update your mailing
options or unsubscribe from our list, you will 􀃭nd a link to do so at the bottom of every mailer we send.
We do not sell, share or transfer any of your data without your express consent. Emails you receive from us will always be relevant and we do
not allow external companies to promote products to our mailing list.
If we have shared a piece of content you provided to us, and you later wish to remove that photo or piece of content, please contact us. If
someone has posted a photo which belongs to you or depicts you, and you want it removed, please contact us.
3.3 Signing up to our Fan Club and making purchases on our website
All of the purchases you make on our website, including signing up for our Fan Club, will be managed by our third-party partner,
bandzoogle.com, via our online shop (rykermusic.com). For this purpose, bandzoogle.com is the controller of your personal data.
Rykermusic.com and bandzoogle.com may share your personal data with one-another or carefully selected third parties to enable us to
e􀃬ectively administer aspects of your purchase(s) or membership to our Fan Club, pursuant to bandzoogle.com privacy policy and terms and
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conditions. This includes sharing Identity, Pro􀃭le, Usage and Contact Information so that we can:
administer our competitions, prize draws, or surveys, including sending out prizes;
administer delivery of any goods you have ordered, such as a magazine subscription;
get in touch with you where, for example, you have sent in your letters or pictures, or sent us a query or complaint; or
administer our Fan Club Forum.
In relation to competitions or prize draws, we may appoint a third party to administer and supply prizes and may share your personal data
with that third party (where necessary) for this purpose. We may also be legally obligated to share limited personal data of competition
winners as proof that a winner has been selected. More information will be available in the applicable competition or prize draws9 terms and
conditions.
In relation to the Fan Club Forum, we can see your posting history and any content you have uploaded to our forum. If you have an issue and
want to delete your posting history, please contact us. We may purge old posts and uploaded 􀃭les approximately once every 36 months.
In relation to our Fan Club magazine, third party printing and shipping companies may be sent your Contact Information to enable us or
bandzoogle.com to deliver your items to you - this data is sent securely and is not retained by the printing company after the labels have
been printed. We oversee this process but do not hold a copy of your personal data for this purpose.
3.4 Other third parties or publicly available sources.
We may also receive personal data about you from various third parties and public sources. We do this to enable us to engage with our fans
where they have made this information public. For example:
We may embed YouTube or Vimeo videos on our website form time-to-time. You should check the settings of your Google account to see
what data is being tracked or shared about the videos you upload or watch.
We may also embed user-generated content from Instagram and/or Twitter (or other social media content) on our website. We curate and
highlight this content, which has already been made publicly available and we take no responsibility for miss-attribution of content, or if the
personal information shared is not accurate. If we embed a post which you would like removed, please contact us.
4 DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the parties set out above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our thirdparty
service providers to use your personal data for their own purposes and only permit them to process your personal data for speci􀃭ed
purposes and in accordance with our instructions.
5 INTERNATIONAL TRANSFERS
Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside
the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is a􀃬orded to it, by ensuring that:
We only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data, or
We use speci􀃭c contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the speci􀃭c mechanism used by us when transferring your personal data out of the UK.
6 DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other
third parties who have a business need to know. When processing personal data on our behalf, they will only process your personal data on
our instructions and will be subject to a duty of con􀃭dentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach
where we are legally required to do so.
7 HOW LONG WE WILL USE YOUR PERSONAL DATA FOR
We will only retain your personal data for as long as reasonably necessary to ful􀃭l the purposes we collected it for, including for the purposes
of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the
event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and
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whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
8 YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are summarised
below.
You have the right to:
Request access. Commonly known as a "data subject access request". This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it.
Request correction. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify
the accuracy of the new data you provide to us.
Request erasure. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
We may not always be able to comply with your request of erasure for speci􀃭c legal reasons which will be noti􀃭ed to you, if applicable, at the
time of your request.
Object to processing. You may object to our processing where we are relying on a legitimate interest and you feel the processing impacts on
your fundamental rights and freedoms or where we are processing your personal data for direct marketing purposes. In some cases, we may
demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms.
Request restriction. This enables you to ask us to suspend the processing of your personal data in the certain scenarios, such as if you want us
to establish the data's accuracy or where you have objected to our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
Request transfer. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machinereadable
format. Note that this right only applies to automated information which you initially provided consent for us to use or where we
used the information to perform a contract with you.
Right to withdraw consent. Where we are relying on consent to process your personal data, you can withdraw this consent. However, this will
not a􀃬ect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able
to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
You have the right to make a complaint at any time to the Information Commissioner's O􀃯ce (ICO), the UK regulator for data protection
issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please
contact us in the 􀃭rst instance.
8.1 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee
if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these
circumstances.
8.2 What we may need from you
We may need to request speci􀃭c information from you to help us con􀃭rm your identity and ensure your right to access your personal data
(or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.3 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly
complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9 OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform a contract we have (or are about to) enter into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those
interests.
Where we need to comply with a legal obligation.
9.1 Purposes for which we will use your personal data
Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
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To manage our relationship with you, which will include responding to your queries, getting feedback from you or administering our Fan Club
Forum.
Identity, Contact, Pro􀃭le, Usage and Marketing and Communications.
(a) To perform of a contract with you, or
(b) because it is necessary to comply with a legal obligation, or
(c) because it is necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To enable you to partake in a prize draw, competition or complete a survey.Identity, Contact, Pro􀃭le, Usage and Marketing and
Communications.
(a) To perform of a contract with you, or
(b) because it is necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data).Identity, Contact and Technical.
(a) It is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to
prevent fraud and in the context of a business reorganisation or group restructuring exercise), or
(b) It is necessary to comply with a legal obligation.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Technical and Usage It is
necessary for our legitimate interests (to de􀃭ne types of customers for our products and services, to keep our website updated and relevant,
to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about Ryker Music related goods or services that may be of interest to you. Identity,
Contact, Technical, Usage, Pro􀃭le and Marketing and Communications. It is necessary for our legitimate interests (to develop our
products/services and grow our business).
9.2 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your
knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
10 Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to recti􀃭cation - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us
to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain
circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to
you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at legal@rykermusic.com] if you wish to make a request.
11 How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at legal@rykermusic.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO9s address:
Information Commissioner9s Office
https://rykermusic.com/
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk